T.E.A.M. TRANSFORMATIVE MEDIATION TO  RESOLVE WORKPLACE CONFLICT

Businessman on tight rope
How can you balance productivity and employee satisfaction amidst workplace conflict ?

Are you experiencing an increase in labor/management conflicts within your organization?   An increase in employment-related litigation? 
Are you interested in a program which could lead to improved communications between employees, help reduce workplace conflict, and create an overall improved workplace climate?
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        T.E.A.M. TRANSFORMATIVE MEDIATION (© 2010) helps employees in conflict.  The transformative mediation model encourages employees to openly discuss their issues in a way that can "transform" their working relationships.  This open dialogue often helps employees recognize each other's viewpoints to determine how their dispute can be resolved.  In transformative mediation, it is the disputing parties, rather than the mediator, who have the decision-making power to decide if the issues can be resolved.  T.E.A.M. TRANSFORMATIVE MEDIATION is based on the belief that the disputing parties, with assistance, are best able to decide how to resolve their dispute.  Empowerment and recognition through the mediation process are emphasized - that is, the mediation empowers the parties to effectively express themselves and encourages them to recognize the reaons for their actions.  The mediator facilitates the discussion between the disputing parties, but does not determine who is "right" or "wrong."  When employees are given the opportunity to participate in transformative mediation, they can gain a better understanding of the underlying conflict, and improve their ability to communicate with each other.  Ultimately, conflicts in the workplace are reduced and communication is improved, litigation and formal EEO complaints are reduced, resulting in the long-term benefit of a better overall workplace environment.
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"The unique promise of mediation lies in its capacity to transform the quality of conflict interaction itself, so that conflicts can actually strengthen both the parties themselves and the society they are part of....." The Promise of Mediation, Bush/Folger 2005.
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TRANSFORMATIVE MEDIATION OF WORKPLACE CONFLICT
     Successfully utilized by the U.S. Postal Service in their REDRESS ("Resolve Employment Disputes Reach Equitable Solutions Swiftly") program since the mid-1990's, Transformative Mediation provides an effective, fast, fair, neutral and informal alternative to the traditional EEO complaint/litigation process and has helped reduce other forms of workplace conflict.  It is now recognized as one of the country's leading conflict resolution programs.  Mark Myers has served as a REDRESS mediator in Louisiana since the program was instituted here, and has conducted many EEO mediations for the program.   He is now offering the advantages of TRANSFORMATIVE MEDIATION through his own "T.E.A.M. ("Transform Employees and Managers") mediation program (© 2010) to public and private employers in Louisiana and Mississippi.
     Transformative mediators believe that conflict presents opportunities for individuals to change ("transform") their interactions with others.  With the assistance of the mediator, disputing parties can make their own decisions and gain perspective over their situations.  Transformative Mediation is considered successful when the parties participate in interactive communication that results in a clearer understanding of their situation and each other's perspectives.  Often, this leads to resolution of the underlying dispute.
  
TESTIMONIALS OF TRANSFORMATIVE MEDIATION
  • "Mediation made a difference in my life.  It was a way for me to talk about my problems.  I never thought that I would reach an agreement during mediation, but I did.  I was surprised when my supervisor apologized to me during mediation.  I withdrew my EEO complaint during mediation because I was allowed to talk about my concerns and as a result of mediation, I view management in a more positive manner."   Postal Employee, NY
  • "Communication is so important in making our organization healthy and efficient.  Sometimes our communication processes fail.  Mediation gives us the opportunity to take quality time to work towards a better understanding of all sides.  The relaxed and confidential atmosphere really helps participants find solutions acceptable to everyone involved."  Senior Manager, NE
  •  "Mediation is a fast and fair process that benefits both employees and management.  Differences are often resolved quickly and communications between supervisors and employees is improved.  Better communication leads to a lower incidence of misunderstandings and that paves the way for a more satisfied workplace."  Mary Anne Gibbons, V-P/General Counsel, U.S.P.S.
  • "Our experience has shown that, when we all try to do the right thing and speak openly and honestly with each other when problems arise, we grow both as individuals and as an organization.  Mediation gives us that opportunity.  Surverys of over 50,000 participants show a satisfaction rate of over 90% and a closure rate of over 75%.  The number of employees who have chosen to pursue formal EEO complaints has dropped 25%."  John E. Potter, Postmaster General
   
          

HOW TO SCHEDULE A T.E.A.M. TRANSFORMATIVE MEDIATION
  • Advise the disputing parties that the process is voluntary and all that is required of them is to attend and participate in good faith.  Provide them a copy of the RESOLUTIONS T.E.A.M. BROCHURE (available online or by contacting RESOLUTIONS at 985-768-9015 or myers24ma@aol.com).  Further details of the process will be given to them at the start of the mediation.
  • Advise the parties they are allowed to attend alone or with a representative/counsel.
  • Obtain four (4) dates and times the parties are available for a period of up to two (2) hours to participate in an on-site mediation session.
  • Contact Mark Myers @ RESOLUTIONS at 985-768-9015 or myers24ma@aol.com to schedule the mediation; provide the names of the participants and the dates/times they have selected.
  • Once the date/time is selected, reserve a conference room at your worksite.  Advise Mark Myers if an offsite conference room is desired.
  • Make sure the participants are available to attend on the scheduled Mediation date.  Advise Mark immediately if a cancellation or postponement is needed.  (no cancellation fee if the session is cancelled/postponed at least two business days in advance; $150.00 cancellation fee if the session is cancelled/postponed after that time).
  • Mediation fee of $400.00 will be invoiced following the Mediation session. (Flat fee is for a 2-hour mediation session; standard hourly rates apply for mediations beyond 2 hours).

T.E.A.M. TRANSFORMATIVE MEDIATION SERVICES ARE PROVIDED AT THE RATE OF $400.00 PER SESSION (MAXIMUM 2 HOURS). STANDARD HOURLY RATES APPLY FOR MEDIATIONS BEYOND 2 HOURS.   DEPENDING ON THE CIRCUMSTANCES OF EACH CASE, AN ADDITIONAL ADMINISTRATIVE FEE MAY APPLY.
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MARK A. MYERS is a Qualified Civil Mediator under Louisiana law.  He is listed in the Louisiana Mediator Registry and is a member of the Association of Attorney-Mediators, the Association for Conflict Resolution, and the Association of Family & Conciliation Courts.  Mark is experienced at mediating a variety of disputes and has handled EEO mediations for the U.S. Postal Service for more than ten years.  He can explain the many advantages of T.E.A.M. TRANSFORMATIVE MEDIATION (© 2010) to your organization.  RESOLUTIONS has offices in Slidell, Mandeville, Metairie and New Orleans, Louisiana.   Mark can be reached at 985.768.9015 (New Orleans Telephone 504.564.7014) or by e-mail at myers24ma@aol.com